F.A.Q.

Find the answer you're looking for in this section:

Delivery times?

Shipping times are calculated based on the destination. You can check them at checkout after entering your address. You will receive a tracking number to follow your shipment.

Shipping costs?

Shipping costs are calculated based on location and the type of shipping selected at checkout. You can check them at checkout after entering your address.

How to return an item?

Did you order the wrong size or change your mind? You have the right to withdraw within 14 days of delivery. Email us at info@bitw3ar.com for instructions on how to proceed with the return.

What are the return requirements?

If you ordered the wrong size, are unsure about the color you ordered, or simply changed your mind, you have 14 days from delivery to contact us and request a return.

Defective item?

Contact us via email at info@bitw3ar.com with a clear photo of the defect. Our Customer Service team will get back to you as soon as possible to arrange a refund or replacement.

Available sizes?

For clothing items, we offer sizes from S to 5XL. Check the availability of size and color for each product. The size chart is available in the description of each item.

...and if you haven’t found the answer you’re looking for, contact us via email! Our friendly Customer Service is ready and happy to assist you.